ServiceTitan Community

DanielHor · 02-12-2025

Hello everyone!My name is Daniel and I'm one of the user experience researchers at ServiceTitan.I'm looking for people who regularly use the desktop platform of ST — which is probably most users (except those almost exclusively using the mobile apps,...

DanielHor · 01-28-2025

Hello everyone!I'm Daniel, a user experience researcher at ServiceTitan.I have a usability study to test a new support experience within the ST desktop platform, and we'd love to get your feedback on it.This test explores a proposed workflow for the ...

DanielHor · 01-21-2025

Hello everyone!I'm Daniel, a user experience researcher supporting our ST mobile app team. We have survey needing feedback on our new Field mobile app for technicians. (As you might know, this app is still in development but will eventually replace t...

DanielHor · 12-18-2024

Hello everyone!My name is Daniel and I'm a user experience researcher supporting our ST Anvil design systems team.(Anvil provides basic design building blocks & guidelines for how users interact with ST – various ST teams use these building blocks to...

DanielHor · 11-21-2024

Hello everyone!My name is Daniel and I'm a user experience researcher supporting our ST dispatch team.We have a survey on the existing Dispatch Pro experience and a new Dispatch Assist feature currently being considered.We'd like feedback from anyone...

DanielHor · 02-21-2025

UPDATE -- Study is closed. Thank you for participating!(I can't edit my original post to remove the link)

DanielHor · 02-14-2025

Posting to update that this study is now closed!(I can't edit my post.)

DanielHor · 02-03-2025

Hey Adkelectric!Thanks for the suggestion! I don't normally work with the financing product team, so I'm not sure where / if this is part of their plan, though I do know the mobile app currently does integrate with a physical card reader device (if t...

DanielHor · 01-30-2025

Hi JillyBean! I just tried it and, although I also did see a spinning circle at first, it eventually goes away as the app loads. I did manage to open the study as an external user using that same link above.(Part of the slight delay in loading is due...

DanielHor · 12-10-2024

Hello! Posting this update to inform everyone that the survey is now closed!(I can't edit my post to remove the link.)Thank you to everyone who participated 

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ServiceTitan Research - Survey on proposed "ST Favorites" feature

ST Research - We need your feedback on a new support experience for the ST desktop platform!

UX Research - Survey on Field mobile app for technicians

ST Research - Short usability test on ST user interface components

ST Research - Dispatch Pro & Dispatch Assist

Re: ST Research - We need your feedback on a new support experience for the ST desktop platform!

Re: UX Research - Survey on Field mobile app for technicians

Re: ST Research - We need your feedback on a new support experience for the ST desktop platform!

Re: ST Research - We need your feedback on a new support experience for the ST desktop platform!

Re: ST Research - Dispatch Pro & Dispatch Assist