DanielHor
New Contributor III
since ‎05-01-2023
‎09-14-2024

User Statistics

  • 26 Posts
  • 0 Solutions
  • 18 Kudos given
  • 15 Kudos received

User Activity

UX Research - Quick study on ST design system

08-30-2024
Hello everyone, and happy upcoming Labor Day weekend!Our ST design system team is redesigning some components and would like some feedback.(A design system provides basic design building blocks & guidelines for how users see and interact with ST, so ...

UX Research - Dispatch board usability study on new Weekly board designs

08-16-2024
Hello everyone!You might recall seeing a recent post from me in the past month on a survey for proposed changes to the Dispatch board. We got a lot of great feedback from the survey, so thank you if you had participated in that!My current study is so...

ST Research - Short follow-up study on Contact Center Pro (CCP)

08-14-2024
H! there!My name is Daniel and I'm a user experience researcher at ServiceTitan.You might remember seeing a post from me asking for study participation on CCP last month (or even for other products).This time, I have a quick follow-up study to that r...

UX Research - Dispatch board survey on exploratory designs & proposed changes

07-24-2024
Hello everyone!The ST Dispatch board has been undergoing various improvements over the past months, including changes to the existing Daily view and the new Weekly view.My Dispatch team now has exploratory designs and proposed changes for how the Dis...

We'd love to get quick feedback on some new mobile app menus!

07-15-2024
Happy Monday! Our Mobile team is redesigning how some mobile app menus work and would like some feedback.This is a short & quick test that anyone can take — think of it as guerilla testing!Results we get here may have implications not just for our up...
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