There is a flaw in Service Titan Accounting where a customer pays an invoice (Let's say $20 for simplicity) and shows the invoice as PAID but if the payment is rejected due to "Invalid Account" or "NSF" or any other reason I have to manually add a negative payment task code to reflect -$20 in order for the invoice to show as UNPAID. Then, if I go to "collect" on the $20 with an updated payment method, Service Titan shows that there is no invoice to apply the $20 payment to; it's not recognizing the -$20 Payment Task. Therefore, the work-around is to add a FAKE task code of $20, which makes the total balance $40, and I apply the updated payment to the FAKE task code and then delete the FAKE task code so that the invoice shows it's paid in Full vs. having an extra $20 Balance. I do this multiple times a week. This needs to be FIXED asap as it causes many issues within our office for collecting on payments that initially show as paid, but fail 24-48 hours later.
