Down Payments

[AshleyMTaylor]

Hello! How is everybody entering down payments? We require our customers to pay 1/2 down before we order their product and so sometimes this money could sit for a couple months. Currently, we are collecting down payments as a payment and it's exporting as a credit on our AR report. I'm looking for it to go into my "down payment" liability account. I've played with the settings to where it comes over as a journal entry, but it's still not doing what I need it to. 

[EleazarA]

Hi! We have developed a down payment workflow that will work for you more seamlessly. If you are interested in learning it, I would schedule some time with our team at your earliest convenience.

If you have any questions feel free to reach out @ EleazarA@chickenladyspeaks.com or visit our website @ Chickenladyspeaks.com

[M2]

I've been searching for topics on this as well. We are a roofing company so some jobs are work a lot of money and payment is structured based on milestones for that job, thus creating a payment schedule. I have not found a solution for us to bill a customer for only a certain portion of the total approved estimate without giving them the invoice for the total and not just the amount required for that milestone. It's a pain to have to keep explaining to the customer that we are not billing them for the entire amount yet but only requiring them to pay x amount.

[EleazarA]

Hi yes it sounds like progress billing inside of a project would be very helpful for your workflow and eliminate the confusion. There is also an application for payment feature that you can utilize within projects.

If you have any questions feel free to reach out @ EleazarA@chickenladyspeaks.com or visit our website @ Chickenladyspeaks.com

[kgarvey8]

We also have this process. The Service Titan work flow for this is very complicated and frustrating. What we ended up doing is exporting the payment to Quickbooks. Created a "retainer" invoice that links to a liability account. Then when final invoice comes over add a line in QB for the deposit amount. 

Very annoying.