Failed Credit Card Transaction

[Joslyn]

Is there any reason to keep the "failed" credit card transactions, or is it okay to delete these? 

[AMA1776]

I keep them in the accounting tab until I have collected all of the failed charges payments.   Just a personal preference.

[dwhite45 · Accepted solution]

I keep them if there is not a successful one the same day. That way when they call, we can tell them, "yes, we see you tried, but it failed." I think it would be great if those would show up on the invoices. I actually have that as an idea already. Check it out if you think it is a good one. That way when their payment fails, we can send the invoice and they can see that their payment failed. 

[JessicaSmith]

I keep them all. Doesn't hurt anything, not visible to customer, and then we can trace it back and see who our repeat offenders are for failing to mobile capture the checks correctly.