How to Fix QuickBooks Error 15243 During Payroll Updates?

[vahagi5321]

I’m facing QuickBooks Error 15243 while attempting to update my payroll. The error message says, “Error 15243: The QuickBooks Update Service is not responding.” Restarting QuickBooks and my computer hasn’t helped. I’m looking for advice on how to resolve this error. Any troubleshooting steps or solutions would be greatly appreciated to ensure my payroll updates correctly.

[kecepo8496 · Accepted solution]

Hi @vahagi5321

QuickBooks Error 15243 usually occurs when the QuickBooks File Copy Service (FCS) is not working correctly or is disabled. Here’s a step-by-step guide to fix this error:

Step 1: Verify and Update QuickBooks

1. Open QuickBooks.
2. Go to Help > Update QuickBooks.
3. Click Update Now.
4. Select Get Updates.
5. Restart QuickBooks after the update completes.

Step 2: Verify QuickBooks File Copy Service (FCS)

1. Press Windows + R to open the Run command.
2. Type services.msc and press Enter.
3. Locate QuickBooks File Copy Service in the list.
4. Right-click on QuickBooks File Copy Service and select Properties.
5. Set the Startup type to Manual.
6. Click Apply and then Start.

Step 3: Repair QuickBooks Installation

1. Close QuickBooks.
2. Open Control Panel.
3. Go to Programs and Features.
4. Select QuickBooks and click Uninstall/Change.
5. Click Continue, then Next.
6. Select Repair and click Next.
7. Follow the prompts to complete the repair.
8. Restart your computer.

Step 4: Run QuickBooks as Administrator

1. Right-click on the QuickBooks icon on your desktop.
2. Select Run as Administrator.
3. Try updating your payroll again.

Step 5: Verify and Rebuild Data

1. Open QuickBooks.
2. Go to File > Utilities > Verify Data.
3. If there are any issues, go to File > Utilities > Rebuild Data.
4. Follow the prompts to fix any data issues.

Step 6: Reinstall QuickBooks in Selective Startup Mode

1. Press Windows + R to open the Run command.
2. Type msconfig and press Enter.
3. In the General tab, select Selective startup and load system services.
4. In the Services tab, select Hide all Microsoft services.
5. Click Disable all.
6. Uncheck Hide all Microsoft services.
7. Ensure the Windows Installer checkbox is selected.
8. Click OK, then Restart.
9. Reinstall QuickBooks.
10. Return to normal startup mode by opening msconfig and selecting Normal startup.

By following these steps, you should be able to resolve QuickBooks Error 15243 and successfully update your payroll. If the issue persists, consider reaching out to QuickBooks support for further assistance.