Paid Invoices vs Credited Invoices

Valued Contributor

On the customer account page, whenever an invoice is credited in full, it shows as "Paid" rather than "Credited". When we write off an account and send it to collections, it does not show that we "Credited" that invoice, it shows it as "Paid". It makes more sense to show the invoice balance for what it was made of. It shows "Partially Paid" when it is, why can't it show "Credited"? 

I have added an Idea if you would like to vote: COMMUNITY-I-3988


Pd vs Credit.jpg


ServiceTitan Certified Provider
ServiceTitan Certified Provider

@dwhite45 thanks for sharing this amazing idea!