Payment Terms on Interest/Late Fee Adjustments

New Contributor II

I am having an issue with the charging interest process. When I am charging interest there are customers that are showing up, pre-selected as late, even though they are not due based on their payment terms. I am told by Support that "The outstanding balance is not linked to the payment terms set on the invoice.This implies of a possible product gap, so the system is thinking that there is a balance and not taking the payment terms into consideration. This is intended behavior at the moment."

This completely defies the purpose of the payment terms and causes quite an issue with our customers who have payment terms outside of the 30 days that are larger Commercial or Industrial customers.



ServiceTitan Certified Provider
ServiceTitan Certified Provider

Hi @NicoleMZ

Just voted for your idea. Thanks for sharing your feedback!