Service Titan Payments exported to QB Online

[DanaDykes]

Has anyone experienced a payment made in service titan and it batch over to QB but then the bank from QB also adds the deposit, resulting in it looking like we have a refund due to the customer?

[jsievers_BDR1]

There might be something in your settings. Are the payments from ST to QB debit undeposited funds & credit accounts receivable? When deposit is made in bank, does it credit undeposited funds

[DanaDykes]

I have not figured it out yet either. 

[kellings]

I have 3 of these currently. Customer balance in ST is $0. QB on the customer screen will show $0, but when I go to fix unapplied credits to customer accounts in QB, it will show that they have credits on the account and I have yet to figure out how to fix it.

[jessica12388]

This has been happening on a few of my accounts as well, cannot seem to figure it out.