Warranty Labor Payment

[Michele_F]

I am new to the ST platform and am hoping for a little assist.

We had a warranty repair in 2023 that was completed.  It was invoiced with a zero balance, which was batched and posted last year.  (Not exported)

We recently received a warranty payment for the labor on that job.  Since there was a zero balance on the original Customer invoice, can we create an adjustment invoice from this past job to reflect this payment, or is there a recommended workflow post-completion that will link this job/location with the warranty payment?

[SheriKro]

I'm not positive but I think you can still un-post and un-batch it since it hasn't been exported.  Then add the payment to it.

[Michele_F]

I ended up creating an adjustment invoice.  Thank you!  I thought about that, but since it was last year I felt like this was a better options for financials.