% discounts need to be taxable, ok in ST import into QB turns to non-taxable

[tamilack]

I am told that you can't have a discount %, that calculates the taxable off too...or rather you can, but once it imports into QB desktop it will change it to non-taxable and it will look like a customer owes the tax on the discount.

Does anyone successfully use discounts % that are taxable and imported into QB?

I am not referring to membership discounts and not tasks as discounts (as I understand it the task discounts have to be manually calculated by the office or tech and there are variables on the end dollar amounts).

EX: Duct cleaning 10% discount off of the many vent that the techs need to count in the house.

Again it works perfectly in ST, but QB can't manage how it is set up in ST as discounts don't have a check box to say "taxable"...help!

Every other option (service, material, equipment) under the pricebook has the taxable with a checkbox...not discounts though. I have reached out to support and my CSM many times...

[tamilack]

Then it must be a huge problem for people. 

[KcWakem]

Thank you for confirming - this is an issue we are having as well!

[tamilack]

I am so sorry to hear that you are experiencing this too but glad to hear that I am not alone...any chance you are located in Canada? 

[KcWakem]

Nope, in the US in Florida 🙂

[BrittanyB]

Hi there - I believe this is currently a known issue with the Discounts & Fees feature. Sorry, I know that it isn't much help - but you're correct that it does not work in the way you need it to currently. If I hear of any roadmap plans to fix/adjust the functionality, I'll come back to this post and let you know. 🙂 

[tamilack]

Please help! If the discounts have the option for taxable or not, this would be fixed.  All other elements have this.  Fees/Tasks/Equipment/Service.