Back 2 Basics Update: Week 2 - 📛 Hello! My name is . . . 📛

[e_dunn]

Hello Titans!

It’s time once again to see the leaders in our Back 2 Basics Community contest.

 @JessicaSmith still holding onto the top spot, and a bit of jockeying in the top five with @RandiThompson, @reneem, @AdamCronenberg, and @erinpbradley. And, @dwhite45, @misty325, @HannahQPHC, @knorris rounding out the top 10. A big welcome to @Leehvac joining the leaderboard.

Having a bit of FOMO? Well, get engaged!

• Comment on an article 
• Create a new post on a Discussion board 
• Reply to another member’s post 

Here’s an extra challenge for you this week - Complete your Community profile. Being in a community means you have opportunities to get to connect with and know your fellow members, but if they don’t know who you are, it’s tough to connect. Ready to share more about you? 

1. Click on your profile avatar.
2. Click My settings.
3. Click Personal Information.
4. Complete as many fields as you’re comfortable with, and tell us who you are.
   Other Community members aren’t able to see this information, unless you explicitly share it with them. If you would like to review your Privacy Settings, follow this path: My settings>Preferences>Privacy>Privacy Settings. 
5. Click Save.

Completing your profile information allows us to create even more unique and personalized experiences for you in the ServiceTitan Community!

[JessicaSmith]

Add a little bio to your profile! I like to click in to know who I'm talking to!

[HannahQPHC]

@JessicaSmith you're actually goals on the leader board! I'm going to try and come for that top spot though! 

[JessicaSmith]

@HannahQPHC good luck!

[RandiThompson]

@e_dunn  I have two questions: 

Who are my "friends" or how do I "friend" people

On the show private information setting does that need to be clicked for bio info or would that give people other "private" info? 

Thanks! 

[e_dunn]

Hi @RandiThompson  - Great question! I'll be 100% honest here and say that the "Friends" functionality of the Community platform is not great and largely ignored by the vendor who powers the Community. And, unfortunately, we don’t have the ability to disable the “Friends” functionality. I have heard rumblings of them updating this functionality, but no dates have been shared. 

Currently, the only piece of "private information" that would be visible to the public ("All") if you choose, is anything in the Biography field. We have plans on our roadmap to improve the experience, as it relates to knowing who your fellow users are, which is why we took this opportunity to encourage you to complete your profiles.

All that said, I would suggest that you treat your profile (and its details) like that of LinkedIn. Share what you’d like and hide the rest. As a reminder, here is some good information we have outlined in our Community Guidelines related to sharing personal/business information.

[RandiThompson]

@e_dunnThank you! 

[misty325]

@RandiThompson Can you show me how to do this as well? I was wondering the same thing 🙂

[erinpbradley]

Fun! Added my bio to my profile.