Autopopulate business unit based on job description

KhianaKlatt
Valued Contributor II

When we go to book a job on the call booking screen we have to select the job type and then the business unit. There are so many boxes to populate and fill out in order to book a job. I would love to see that after we select the job type, it auto-populates the business unit based on our job type selection!

 

Please VOTE! ⬇️ 

 

COMMUNITY-I-4165

 

Khiana Klatt
CSR ServicePlus Heating and Cooling
3 REPLIES 3

Sheena_Palacios
ServiceTitan Certified Provider
ServiceTitan Certified Provider

Hi @KhianaKlatt -- if you assign a business unit to a job type, when you're on the job booking screen and you choose a job type, that specific BU will auto-populate. Is this something different than what you're looking for?

Sheena @ NiFT

Thanks! I can select the job type but it does not auto-populate the BU. I have to manually select it...which is a pain because I feel like there are so many boxes to check off and fill when booking a call... I don't want to state the type of the job 2x essentially. Do you know why this isn't auto-populating for me?

Khiana Klatt
CSR ServicePlus Heating and Cooling

LewisWilliams
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

How can we set it up so it selects the business unit based on the job type and the Zone for multi-location multi-trade organizations?