Call Report

New Contributor II

Is it possible to create a report that shows, for example, last year how many calls dispatcher "X" took afterhours (before 8am, after 5pm and weekends) and if the call was booked, unbooked, excused or lead?


ServiceTitan Certified Provider
ServiceTitan Certified Provider

@Asantos1tp -- under the "calls" template you can create a custom report and filter on call time, call date, call type, reviewed by, etc. and this should get you what you need!

Sheena @ NiFT

ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

I created a tag called after hours and tag those calls. You could then make a report using tags and filter, but going backwards, I don't know of anything that looks at time of calls.