Marketing Campaign on Job Booking Screen Greyed Out

Miranda
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Hey fellow Titans! 

We have Marketing Campaign as a custom field on our job booking screen and lately whenever I am booking a call, the box is greyed out and I can't change it unless I book the job and go back in and edit it. Has anyone else dealt with this or have any ideas why this is happening?


Miranda Hufford, Office Manager @ Red Barn Service, LLC
4 REPLIES 4

MaceeJ_Dispatch
New Contributor II

We have had that issue occasionally however it is with the tag field. Only fix we have found it logging out & logging back in & it will be a bit before it happens again. 

Miranda
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

I'll try that! Thanks!


Miranda Hufford, Office Manager @ Red Barn Service, LLC

Zachkays
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

There is a permission for editing custom fields on the call booking screen I believe, I would double check permissions for the call booking screen and see if that resolves it. 

Intelligent Design Air Conditioning, Plumbing, Solar, & Electric
Tucson, AZ

Miranda
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

I checked that. I have full permissions. I didn't have trouble with this until recently.


Miranda Hufford, Office Manager @ Red Barn Service, LLC