Notifications from Techs texting CSR back on Dispatch Board

[eesposit]

We are constantly texting our technicians through the Dispatch Board.  A nice feature would be for us to somehow get a notification that stands out on the Dispatch Board when the technician texts us back.  With so many techs that are constantly dispatching/arriving, sometimes the message that you texted to the technicians gets thrown to the bottom and unless you're actively looking for their response, it could easily get missed.  Is there a way to make these responses back from the techs either trigger a response to our email inbox OR have it make an alert noise, turn a certain color, etc?

[JessicaSmith]

This is a great idea! 

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