I have been having trouble with call bubbles not appearing and calls not recording. Last week tech support blamed it on that call bubble glitch however, it happened again today. I had call bubbles not appearing this afternoon and another 5min call I ...
Has anyone ever had this happen, the reminder is correct & the schedule is wrong?
When creating a Job for my company all my Business Units are not showing when i create a Job i was concerned that maybe the Units were not active in Settings but when i looked at it all were showing active. Wondering am i doing something wrong. I jus...
Is there a formula for how many people I need to answer the phones, booking agents? I'm getting 400 plus calls a day and the two i have are not able to keep up. Is there any data out there that gives best practices for this issue?
Let's all admit it... we all have customer's that have a favorite technician. Because of that, we use the Preferred Technician on the customer location. It has been a useful tool for some of our favorite customers. But I noticed since the upgrade, it...
This seems very basic to me so I want to ensure I am not missing anything...when an outbound call is placed, it is connected only to either the customer page or the location page but not both, right?
I know yesterday ST was having trouble with their call bubbles and said they would update us once the problem was resolved. Do we know yet if it has been resolved or when it may be fixed? This morning I am still having trouble and my call bubbles are...
This would be helpful for two growing reasons. 1) If Tech/Comfort Advisor waits at the client's home with no responses for the time granted to them to wait and the office is unable to reach the client. Having the client receive a Cancel Notification ...
Is there some way a pop up can populate if you are adding a new customer and when adding the address you are required to see if it's for the same location to avoid creating duplicate customer/location?
https://ideas.community.servicetitan.com/ideas/COMMUNITY-I-1931 I found this idea on the board and would love to see more traction to it for anyone in the office who uses chat. The ability to add a signature in the chat automatically based on who is ...
