Posts

Where outbound calls live

This seems very basic to me so I want to ensure I am not missing anything...when an outbound call is placed, it is connected only to either the customer page or the location page but not both, right?

MirandaMel by ServiceTitan Certified Administrator
  • 511 Views
  • 1 replies
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Call bubble glitches

I know yesterday ST was having trouble with their call bubbles and said they would update us once the problem was resolved. Do we know yet if it has been resolved or when it may be fixed? This morning I am still having trouble and my call bubbles are...

KhianaKlatt by Valued Contributor II
  • 2795 Views
  • 15 replies
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Duplicate Customers

Is there some way a pop up can populate if you are adding a new customer and when adding the address you are required to see if it's for the same location to avoid creating duplicate customer/location?

LoriBal by New Contributor
  • 735 Views
  • 2 replies
  • 1 kudos

Automatic Signature in Chats

https://ideas.community.servicetitan.com/ideas/COMMUNITY-I-1931 I found this idea on the board and would love to see more traction to it for anyone in the office who uses chat. The ability to add a signature in the chat automatically based on who is ...

MirandaMel by ServiceTitan Certified Administrator
  • 529 Views
  • 1 replies
  • 4 kudos

Resolved! Unassigned Booked Jobs

I am looking for ideas on how to monitor if jobs are being booked without assigning technicians? The only alert I see is for a booked job, but no other parameters to it. Any suggestions or ideas so we don't miss these jobs?

MirandaMel by ServiceTitan Certified Administrator
  • 1613 Views
  • 8 replies
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Job Booking Page - Search by address

Would love to be able to search by address on the job booking stage and be able to filter by specific address. Currently, if a CSR enters "5 Main Street" ALL addresses on Main street populate rather than JUST 5 Main street.

Updated Calendar UI

Has anybody seen anything or know anything about plans to update the calendar UI? Before ST (and still to some degree) we ran our business out of Apple Calendar. ST obviously adds a lot of features to our workflow we wouldn't have in apple calendar, ...

codybumpus by New Contributor III
  • 715 Views
  • 1 replies
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Call bubble glitch

Has anyone else had trouble this week where some calls that come through are not creating a call bubble? I have had a handful of calls where no call bubble appears for the phone call. I've also had a few calls where a bubble will appear but it doesn'...

KhianaKlatt by Valued Contributor II
  • 1159 Views
  • 6 replies
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Schedule Assistant - Driving Efficiency v. First Available

Hi hi - Currently, when using schedule assistant, the list is sorted by driving efficiency. With this default, it is consistently showing the technician who already has a booked schedule since he's the closest. Makes sense. But, is there a way to sor...

charringtonPSB by ServiceTitan Certified Administrator
  • 361 Views
  • 1 replies
  • 0 kudos