Not in anyorder and I would love to hear what you have your team read/watch:
The Fred Factor by Mark Sanborn
How to Win Friends and Influence Others by Dale Carnegie
Webinar from ST: How to Increase Call Booking Rates: https://www.youtube.com/watch?v=BuIokUn0HbU ( Also, there is a book to go along with this! Pattern for Excellence by Brigham Dickinson)
Podcast from ST: Dispatch is Both an Art and Science: https://www.youtube.com/watch?v=d4WHMztlcX0
ST Youtube video: Improve Customer Service Performance: https://www.youtube.com/watch?v=d4WHMztlcX0
Bonus: Top HVAC Questions by Mike Cappuccio
