I know that conditional logic is available in forms. I'm wondering if anyone else would find it helpful to have conditional logic applied to custom fields for dispatchers. This way you can have a scripted questionnaire for your CSRs to follow that do...
Hi, I would like to know if anyone has found a way to track any booked calls that do not have a call associated with it. We do a ton of online marketing and some we do not ever communicate by phone. I took a manual job but it will not show on my dash...
We are not receiving SMS / Text messages at all to our tracking numbers. We set up each of our Sales representatives to have a tracking number and when you create the tracking number ST asks if you want to allow "Incoming SMS" messages. We have this ...
We have had repeat customers call but through different phone numbers, so their info doesn't populate automatically. I have worked with other systems where you can type the customers name or even their partial name only using a few letters and the sy...
Since November 2022, I have had support cases open as I have been having trouble with our ST chat where I only receive partial messages on my work Macbook. They still have not found a permanent solution for this problem and it impacts my workflow dai...
Just a small annoyance to complain about - but why did ST ever reverse the Job Type and Business Unit boxes when booking a call ? Do you remember when you selected the Business Unit first and then it only populated the Job Types in THAT unit ? I know...
I followed this procedure below from Knowledge base for when a customer moves to a location we have worked at. My question is, when you name the old location "Location History" and then merge it to the new customer at that same location, how do you d...
I had an 8 min phone call with an existing client. I clicked "book job" once I had typed in all of the information. I received a blue spinning circle in the top right hand of the screen for a few moments. The "book job" button was greyed out and I co...
I have had a few calls in a row this afternoon where call bubbles have not been populating at all for me. No blue bar at the top of the screen showing I am on a call. No call bubble with the phone number on the call booking screen. Before I take the ...
It would really be helpful to be able to see the customer page while creating a new location. When adding a location you have to ask the customer all of their information again because you are unable to see their customer page. It takes away from the...
