Call Booking

Posts

Call booking glitch

I had an 8 min phone call with an existing client. I clicked "book job" once I had typed in all of the information. I received a blue spinning circle in the top right hand of the screen for a few moments. The "book job" button was greyed out and I co...

KhianaKlatt by Valued Contributor II
  • 1155 Views
  • 1 replies
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No call bubbles populating

I have had a few calls in a row this afternoon where call bubbles have not been populating at all for me. No blue bar at the top of the screen showing I am on a call. No call bubble with the phone number on the call booking screen. Before I take the ...

KhianaKlatt by Valued Contributor II
  • 1728 Views
  • 3 replies
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Transfer Outbound Calls

I wish we could transfer calls that we make, it makes it a process when you have to tell a customer that the technician will call them, and then have to let the technician know. Rather than just being bale to transfer.

DesirayB by New Contributor II
  • 2175 Views
  • 5 replies
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Wish list for chats

Howdy! I Wish that we were able to bulk delete Chat's from the Calls Tab. Maybe we could implement that! I have over a year worth of chats that were never "closed" properly and I need to clean that up in a more efficient way then clicking into each i...

mmadwelch by New Contributor
  • 1075 Views
  • 1 replies
  • 3 kudos

Delete Custom Fields

Is it at all possible to delete a "deactivated" custom field? And if yes, how do you go about doing it? I do not see any options to delete them. We are getting a lot of the custom fields piling up that we never use. I was looking to consolidate that ...

JustinC by New Contributor II
  • 1703 Views
  • 3 replies
  • 0 kudos