I agree that the form needs work in terms of what we can customize. The functionality and the phone number lookup are amazing. The overly simple look and inability to change basically anything in a bummer. You can't even change the name from "Welcome to Web Scheduler" which doesn't make sense for everyone. "What type of service do you need?" is the next part. What if not everything is a service? There is no way to schedule and 'estimate/quote/pickup/delivery' or "Gutter Guard Consultation". Then there is no place to add instructions for the user anywhere. What if we want to let them know we have loads of services that can only be scheduled via phone? I don't see any where to add that. Then this "Tell us more about the issue (optional)
More detailed information can help us solve the problem." What if it's not an issue or a problem? Installing a water heater is neither an issue, nor a problem and this sounds overly negative. We don't even want that part and we can't hide it. You can't even customize anything until the thank you message which for some reason is limited to like 56 characters. We need to tell them what is next and what to expect , and not in the email, in the scheduler.
