Dispatch Teams

[mcurtis]

With the new update you no longer can edit the dispatch board Team Names, I add numbers before the Team Names to put in the order we like for the board to display. Now you have to create a new team and go into each tech profile and update their team to be able to change the board appearance. 

Does anyone know an easier way to arrange the board

[George_SST]

So I made a typo making a new team and cannot figure out how to delete/edit.  Is that not an option at all?

[mcurtis]

I believe creating a new Team and updating each tech within that team is the only way -- The Edit option is no longer available that I am aware of 

[tschraypa]

Wait..  so 1) no editing old names  2) have to make new teams => have to change each tech profile individually? 3) not possible to delete redundant teams either.

Very intuitive.  Maybe I just go back to putting sticky notes on my screen

[harley]

Figured it out! On the technician dispatching team start typing what you want the team name to be and it gives option to ADD!

Hope this helps others cause I spend so much time trying to figure it out...lol

[annarbor]

Thank you - This was driving me nuts trying to figure out such an easy fix lol.  I finally came here to search for the answer.

[BrettD87]

How do you delete unused teams? I see now how to add one in the techs profile to show up on the dispatch but no way to delete the ones created but not used.

[harley]

How do you create the team? This is the part I am struggling with. I have clicked on everything and can't find where you create the teams for the board

[JessicaSmith]

Just to be clear, previously you were able to change team names on the dispatch board? I can still add/change team names in the technician settings. It's even more intuitive than it used to be because it provides a dropdown list of all your existing teams. You no longer have to ensure you've typed it exactly correctly to prevent creating a new team inadvertently.

[mcurtis]

Yes, before I could edit a team name -- Say I wanted my Maintenance Team on the top I would change the name to 1 Maint Team, 2 Demand Team Etc..    Then when its busy season change my board to show Selling Techs First -- 1 Selling Tech Team - 2 Demand Team Etc.

Now I need to create a new Team name to move the board, not just update the existing name. This then causes each tech in that team to have their profile updated individually.