Drive Time Question - Dispatch

[coreyj]

When scheduling service calls, do you stretch out the job to include the drive time from the previous service call to the next or do you leave a gap in the schedule to reflect the drive time?

When using schedule assistant it will leave a gap for the drive time from the previous job to the one I book.

What do you do and why?

[jose_m · Accepted solution]

We do leave a space for drive time.  The job should be setup for the amount of time it takes to do the work.  Also, if you have the notification active. It will turn that job red if we don't get there at the allotted time.

[coreyj]

Oh interesting, I appreciate the insight. Thank you Jose