Prior to dispatching an appointment. We like to ensure the start time is at the actual current time. Prior to the update we were able to click the time window box (when editing or "rescheduling" the appointment) and click "Now" it would then populate...
Prior to November we were able to put a dispatch note on the dispatch board IE: Tech off / # of offloads / meeting etc. These notes would fall off dispatch board but stay on the schedule board. These non job notes are set up as paid so they don't tak...
Hey everyone! Does anyone currently utilize some sort of a dispatch score card with metrics? Got an idea of what to add that would be useful but just didnt want to reinvent the wheel anywhere... An excel/google sheet? Thanks in advance! James
Good Afternoon,Our owner has tasked us with trying to reduce the calls from our technicians to our customers when in route to their location. we currently use service titan and our customers get a confirmation email as well as a text when our technic...
Most of our technicians have experienced at least one instance where they click the link to dispatch to a verified location, but the map takes them to the incorrect location. The technicians no longer trust the location GPS link within Service Titan;...
We need a feature that when a dispatcher calls a technician through service titan, the calls are recorded. I was in a chat earlier to try to find a specific phone call, and ST confirmed that this is not yet a feature and suggested I post it in here. ...
I would like to see the jobs turn to gray when they are completed on the schedule tab. The jobs stay green no matter what status they are. It would be nice to look at the schedule and see the jobs that were completed verses still open.
Hi Everyone,I’m a UX Researcher on the Dispatch team, and we’re working to improve our dispatch experience. I am working with product designers, and we’d love to get your feedback on your experience, specifically related to the importance on priority...
Will we ever be able to remove a tech from a job once he arrives? For example, if the tech arrives to a house and the homeowner is not home & needs to reschedule because they either forgot or had something come up. I know you can cancel the dispatch ...
Hi fellow ST community members! I was watching a webinar today and in it they suggested ways to help maintain a happy and positive work environment. One company mentioned they send daily jokes/memes in messages via the dispatch board. This way everyo...
| Subject | Author | Posted |
|---|---|---|
| 12-19-2024 07:52 AM | ||
| 11-18-2024 07:31 AM | ||
| 11-01-2024 08:05 AM | ||
| 10-25-2024 08:27 AM | ||
| 10-23-2024 01:31 PM |
