Good Afternoon,Our owner has tasked us with trying to reduce the calls from our technicians to our customers when in route to their location. we currently use service titan and our customers get a confirmation email as well as a text when our technic...
Most of our technicians have experienced at least one instance where they click the link to dispatch to a verified location, but the map takes them to the incorrect location. The technicians no longer trust the location GPS link within Service Titan;...
We need a feature that when a dispatcher calls a technician through service titan, the calls are recorded. I was in a chat earlier to try to find a specific phone call, and ST confirmed that this is not yet a feature and suggested I post it in here. ...
I would like to see the jobs turn to gray when they are completed on the schedule tab. The jobs stay green no matter what status they are. It would be nice to look at the schedule and see the jobs that were completed verses still open.
Hi Everyone,I’m a UX Researcher on the Dispatch team, and we’re working to improve our dispatch experience. I am working with product designers, and we’d love to get your feedback on your experience, specifically related to the importance on priority...
Will we ever be able to remove a tech from a job once he arrives? For example, if the tech arrives to a house and the homeowner is not home & needs to reschedule because they either forgot or had something come up. I know you can cancel the dispatch ...
Hi fellow ST community members! I was watching a webinar today and in it they suggested ways to help maintain a happy and positive work environment. One company mentioned they send daily jokes/memes in messages via the dispatch board. This way everyo...
I want to send photos of the tech when I dispatch how do I do that I have the photos but I don't know how to turn on the feature
I run a 25 tech plumbing company. We have anywhere from 900-1200 calls per month with a 92% booking rate. I would like to know what is the average canceled calls % to booked calls regardless of reasons. Also what to you is an acceptable reason and wh...
Keep in mind before reading this that this could be user error...When booking recurring services for locations with multiple memberships (example. multiple units that need to be serviced at the same property) We end up having to book separate appoint...
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