I was excited when I first saw mention of the feature, but I have to be honest, I am a little disappointed in how feature-lite it is after watching the Loom video. I'm hoping there's more to it than what we saw in the video, but for the moment it's all I have to go off of. I posted a comment there but I will repost here so we can have an easier time with the conversation.
A poster asked if the team organization is company-wide, and the answer given was "yes". Is it under consideration to make it user-specific? This is a big miss.
What about saving the visible teams on multiple tabs, like the way the BUs stick? I have to hide teams whenever I happen to open dispatch in a new tab (or refresh my browser tab). Not a big deal, but since we are updating the feature, I'd like to see consideration for this.
Lastly: any plans to allow a tech to be part of more than one team? Our techs are not so easily separated as they cross BUs all the time.
While being able to list techs in other ways besides alphabetical order is nice, there is so much more potential here. Overall, I don't see much "operational efficiency" benefit. We run three dispatch departments in one tenant of ServiceTitan, and Teams is the most important feature that makes the dispatch board usable, considering we have ~60 techs.
