Schedule Assistant Question

coreyj
New Contributor II

Question about when I use Schedule Assistant. 

I will select a recommendation it gives, for example, 12:49 PM-1:49 PM, and hit save.

But I still have to select an Arrival Window on the call booking screen. When I selected 1 PM-3 PM for an arrival window it will clear the 12:49 PM Start Time I chose from Schedule Assistant.

Is there a reason the Arrival Window is clearing the Start Time? 

2 REPLIES 2

dorobcp
ServiceTitan Certified Provider
ServiceTitan Certified Provider

@coreyj Arrival windows are the "boss" of booking such that is you are using them, they are ALWAYS required. (sorry for the slow response)

LBabayan
ServiceTitan Certified Provider
ServiceTitan Certified Provider

Hi @coreyj, thanks for bringing this topic to our attention! I believe this is not intended behavior but let's also ask one of our experts @dorobcp to get more clarity on the Schedule Assistant workflows.