Posts

Resolved! Closing Jobs

Hey All!I am looking for feedback on closing jobs. Currently, my technicians closeout their own jobs. However, we are looking into having the techs reach out to their manager to essentially have that job reviewed and then closed by that manager. We a...

melaniehammond by ServiceTitan Certified Administrator
  • 1476 Views
  • 3 replies
  • 2 kudos

Schedule Assistant Question

Question about when I use Schedule Assistant. I will select a recommendation it gives, for example, 12:49 PM-1:49 PM, and hit save.But I still have to select an Arrival Window on the call booking screen. When I selected 1 PM-3 PM for an arrival windo...

coreyj by New Contributor II
  • 743 Views
  • 2 replies
  • 0 kudos

Schedule Assistant needs work

We are trying to become more efficient with our routing and job scheduling. We're a pretty large company that does 50+ stops within a 40-mile radius of our shop every single day. We're tired of driving to the same towns that are 45+ minutes away, onl...

msjewell23 by New Contributor II
  • 866 Views
  • 1 replies
  • 2 kudos

Technician View

Is there any way for the technicians to view a Google Maps location photo? In a previous service we used the technicians would be able to see a photo of the property and general info (that is linked to google). Is there any way to add that feature?

Dispatch Board Appearance and Notifications

There are a couple of things that would be great. The ability to change color or have a more distinct difference in color. Some of our Team have a hard time distinguishing between the light grey of non working hours vs the technician being off. This ...

Screen Shot 2022-10-31 at 2.17.14 PM.png
shawncT_G by New Contributor II
  • 3051 Views
  • 6 replies
  • 3 kudos

1 Call at a time (Hopper) - Need guidance!!!

Hello, I am reaching out to the masses for some guidance. My organization is a small but growing organization. We have 9 Service technicians, 2 repair technicians, and 4 install crews (2 people for each crew, totaling 8 individuals). We only perform ...

legacyde by New Contributor II
  • 1296 Views
  • 1 replies
  • 0 kudos