I’ll let others chime in who have specifically used Smart Dispatch at their companies. But in general one thing I think about is scaling overhead. Meaning, how can I add more revenue without proportionally adding fixed expenses. This is one of those levers. Using the same number of dispatchers while growing top line revenue allows more dollars to flow directly to the bottom line.
If the question is more short term, a few ideas that the dispatchers could do with extra time is outbound follow ups on unsold estimates, scheduling jobs for part orders that have been received, verifying materials have accurately been added to invoices, confirming timesheets, reclassifying calls, following up on unbooked leads, riding along with technicians, dismissing closed lost estimates, building estimate/proposal templates, etc. Actions may vary widely depending on the needs of the company.
