Hello everyone!My name is Daniel and I'm a user experience researcher supporting our ST dispatch team.We have a survey on the existing Dispatch Pro experience and a new Dispatch Assist feature currently being considered.We'd like feedback from anyone...
Is anybody using it yet?First for context, our team consists of Residential Hvac install and service, light commercial, Plumbing install and service, and Electrical support, service, solar and generator. 4 CSR, 5 dispatchers across all the department...
Hello ST commutnity.We implemented dispatch pro to our company about 3 months ago i must say its great! it helps in so many areas within our team. Please share your experience. If you have any questions I would be more than happy to help!
Dispatch Pros,We are excited to announce Pro Product Office Hours!!This is the time where you can join for FREE to meet with our Pro Product Managers (the ones who make the product) and ask all the questions!Come join and learn with others! Register ...
I know that the latest update this Spring has Dispatch Pro moving calls that are tech specific to other technicians as the system sees fit. It seems regardless of when a technician is assigned to the job ( during booking or after and then turning Dis...
Hello! We utilize Dispatch Pro and I am constantly looking at the technician's performance vs the Projected Value of their day. This data seems to exist only for the current day and unless manually written down, prior day performance to this projecti...
"Needs a Timesheet" on the non-job event is so misleading. Because if it doesn't need a timesheet, you still need to click that box to have the event show on mobile. You also need to check that box to exclude the tech from capacity for dispatch pro.I...
https://ideas.community.servicetitan.com/ideas/COMMUNITY-I-5235
Howdy everyone!At one of the sessions at Pantheon, the speaker spoke about "classifying calls" at either the end of the day or end of the week. I dont remember her name unfortunately.What exactly does this mean? How does this help? How is it done?I a...
