Hi everyone!The Dispatch Product team is working on a new Jobs Tray design within the Weekly Dispatch Board and we would love your insights and feedback on the design. The exercise will be brief – less than 10 minutes to complete. You will work with ...
Good morning Has anyone else been experiencing problems since the last update with not seeing addresses displayed on the booking? I understand someone else had suggested having the postal codes/zip as well, but now that is all I'm seeing. Is there a ...
We got the release this morning and if I collapse the teams at the top of my screen it only shows about half the calls on the dispatch board??? @BCN I'm assuming this isn't intended behavior?? nothing collapsedthe top teams collapsed
Hello,I am new to service titan and this community discussion board, so forgive me if this is an old topic. I did search and didn't find anything yet, so here is my issue/question or suggestion for future improvement...I would like it if the emailed ...
Does anyone know if it's possible to change the background color on the dispatch board? With the latest release, the line with the Team name is all white, just like a technician shift. It's going to take some getting use to because now it looks like ...
I'm trying to figure out how to get the send "Job Details" button to populate and send the actual location information on where we are dispatching the technician. As it is, it populates the billing info and we have to delete that a re-type the actual...
I had an idea to be able to mass delete technician shifts. You can bulk add them but you have to delete them one by one. Please go vote for my idea!!!
Can you tell me if there is a way to unassign a tech from a dispatched call? Or to undispatch them from a call so that it can be assigned to another technician. This is not for when they have time on the job, just to send a different technician than ...
Is there any way to adjust the time on the dispatch board to match the business's local time for remote employees? Some of our office staff (including me) live in a time zone that is four hours ahead of the main office. when we are making adjustments...
What kind of skills are you utilizing to improve your capacity planning?How many job types are tied to skills and are you able to leverage this for capacity planning? We leave calls unassigned until dispatched and struggle to make ACP work properly.
