What do you think of my idea to limit dispatch board visibility for specific people in settings?
https://ideas.community.servicetitan.com/ideas/COMMUNITY-I-5758
Posts
GPS Tracking in KM and not MI
Does anyone know how we can change the GPS tracking to be in Kilometres instead of Miles?
Office dispatching causing techs to not be able to adjust invoices/estimates
Hi All!I was wondering if any other companies have run into an issue when dispatching techs from the office. Sometimes our technicians forget to dispatch themselves as they leave for a job and our office will do it for them but then the technicians a...
Lines being hacked
Has anyone had any issues with some bad actor/thief hacking calls and stealing clients? We have experienced it three times when we call a customer back to let them know our tech is in route, they say someone had already called them (from a number tha...
Need votes to make Tech Schedule more user friendly
https://ideas.community.servicetitan.com/ideas/COMMUNITY-I-4943
Idea needs votes: The "Needs a Timesheet" checkbox on non-job events is misleading
"Needs a Timesheet" on the non-job event is so misleading. Because if it doesn't need a timesheet, you still need to click that box to have the event show on mobile. You also need to check that box to exclude the tech from capacity for dispatch pro.I...
Visible map of location when on customer page??
It would be so helpful to see a small map of the location of the job when on the customer page. I know you can click the link of the actual address of the company, but that's another step and another tab open. If I could just open a job and see the l...
Map 2.0 features
Hello! I am working on trying to better understand the Map 2.0 functions. What does the "optimize" button do? Does it automatically make adjustments to the dispatch board or just provide suggestions of who to send to which calls next through the Map ...
Resolved! Customer Notifications
I know we can turn off customer notifications for certain job types or business units, but is there a way to have different customized notifications based on job type or business unit? We want our service and sales notifications to be slightly differ...
Lead/Helper tag
Would love to have a way to daily assign technicians to be dispatched together. That way helpers are automatically assigned to jobs that a lead is assigned to unless removed.
