Posts

Custom Fields on Dispatch Board

The custom fields feature is great for call booking, but the answers do not show up on the job for the dispatcher to see from the dispatch screen. How can I get the answers to display here?

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George_SST by New Contributor III
  • 1875 Views
  • 9 replies
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Adding tech to multiple jobs in one click

I have a quick question about dispatching! We have a technician who is just in training so we team him up with another technician and they go to the jobs together. I learned who he will be paired with next week for training so I had to go through tha...

KhianaKlatt by Valued Contributor II
  • 894 Views
  • 3 replies
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Dispatch Pro

Hi Everyone!I am looking for some feedback about Dispatch Pro. Does it look into the future to assign jobs that are in the job tray? If so, how often and how far ahead?Thank you for any and all feedback! Melanie HammondVines Plumbing

melaniehammond by ServiceTitan Certified Administrator
  • 745 Views
  • 2 replies
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Resolved! Closing Jobs

Hey All!I am looking for feedback on closing jobs. Currently, my technicians closeout their own jobs. However, we are looking into having the techs reach out to their manager to essentially have that job reviewed and then closed by that manager. We a...

melaniehammond by ServiceTitan Certified Administrator
  • 1165 Views
  • 3 replies
  • 1 kudos

Service Titan Down

Anyone else's service titan down? Very slow, keeps throwing "application error codes (post 500)" every time we do anything. Tech's mobile isn't working either.

alysajus by New Contributor
  • 2219 Views
  • 15 replies
  • 3 kudos

Schedule Assistant Question

Question about when I use Schedule Assistant. I will select a recommendation it gives, for example, 12:49 PM-1:49 PM, and hit save.But I still have to select an Arrival Window on the call booking screen. When I selected 1 PM-3 PM for an arrival windo...

coreyj by New Contributor II
  • 551 Views
  • 2 replies
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Resolved! Drive Time Question - Dispatch

When scheduling service calls, do you stretch out the job to include the drive time from the previous service call to the next or do you leave a gap in the schedule to reflect the drive time?When using schedule assistant it will leave a gap for the d...

coreyj by New Contributor II
  • 893 Views
  • 2 replies
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Keep track of sub contractors

I apologize if it has been asked already but:What are your workarounds for sub contractors? We will hire on sub contractors who do not use ST. (Either they aren't techy or sometimes we want to try them out and see how they are before paying for them ...

KhianaKlatt by Valued Contributor II
  • 559 Views
  • 2 replies
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Messages Color Coded

We are a very large company and sometimes our messages get lost! When technicians are texting in it would be awesome if they could be color coded by business unit that way we would differentiate. I am wondering how many others this would help!

Signatures Should Have Editable Requirements

When a tech arrives onsite, Service Titan requires a signature upon arrival AND when the technician leaves, a signature is required. Currently this requirement is not able to be edited to be one or the other which I hope ST will change in the future....

RPMH by New Contributor
  • 485 Views
  • 1 replies
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