cancelled calls

ASHLEYZALMAN
New Contributor II

Is there a way to make the cancelled calls red or greyed out when you are on the customers account?  We have to click in them and see that the call was cancelled.  It would be GREAT if you could tell if the call was cancelled before clicking into the call. 

2 REPLIES 2

RandiThompson
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

We also change the job type to ***Canceled Job*** to make it very obvious at a glance! 

Randi Thompson
Bill Joplin's Air Conditioning & Heating

MirandaMel
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Are you using the pop up or full job screen from the booking page?  On the pop up screen, you need to scroll over to see the cancelled status like below:

MirandaMel_0-1696520667274.png

 

Miranda Melnychuk, RSE
Acclaimed! Heating Cooling and Furnace Cleaning