We are excited to announce that our new Weekly Dispatch Board will be available for Early Access starting May 2024.The new capability offers a seven-day overview of job appointments and technician schedules along with an enhanced Jobs Tray, for impro...
Hi everyone!The Dispatch Product team is working on a new Jobs Tray design within the Weekly Dispatch Board and we would love your insights and feedback on the design. The exercise will be brief – less than 10 minutes to complete. You will work with ...
Good morning Has anyone else been experiencing problems since the last update with not seeing addresses displayed on the booking? I understand someone else had suggested having the postal codes/zip as well, but now that is all I'm seeing. Is there a ...
Scheduling a Job, you look at the Dispatch Tab and find a date that looks like it will work, because there is time available there, you enter all of the details and Save, then you get a Pop Up Bubble warning that the Technician is already assigned to...
Is there a way to make the cancelled calls red or greyed out when you are on the customers account? We have to click in them and see that the call was cancelled. It would be GREAT if you could tell if the call was cancelled before clicking into the c...
Hello ST Community!I am a user experience researcher with ServiceTitan, working on an upcoming feature for the Dispatch board.Currently, we're testing designs for the new Weekly view and we'd like some user feedback to provide some direction.I have a...
Hey, we're having an issue with a couple employees where when they first go to sign in to ST, they land on dispatch and are met with the screen saying "Refreshing Data," continuously. Then they'll have to sign out and back in before they see the corr...
Hey All!I am looking for feedback on closing jobs. Currently, my technicians closeout their own jobs. However, we are looking into having the techs reach out to their manager to essentially have that job reviewed and then closed by that manager. We a...
Join us on Thursday, July 20th, at 10 am PT to hear about our latest innovation, Dispatch Pro! Powered by Titan Intelligence, Dispatch Pro is a machine learning algorithm that automatically assigns technicians to jobs to maximize profit. Learn about ...
The dispatch board pop-up was made far more useful by the addition of the "call customer" phone icon that allows you to call a customer right from the dispatch board. We always text customers we fail to contact via phone every time we attempt to disp...
