job pop up needs
when hovering over a job on the dispatch board it tells the invoice total I think we should also be able to see the total costs of material in that same spot
Posts
UX Research - Dispatch board usability study on new Weekly board designs
Hello everyone!You might recall seeing a recent post from me in the past month on a survey for proposed changes to the Dispatch board. We got a lot of great feedback from the survey, so thank you if you had participated in that!My current study is so...
UX Research - Dispatch board survey on exploratory designs & proposed changes
Hello everyone!The ST Dispatch board has been undergoing various improvements over the past months, including changes to the existing Daily view and the new Weekly view.My Dispatch team now has exploratory designs and proposed changes for how the Dis...
Ready, Set, Dispatch! Announcing the launch of the new Weekly Dispatch Board
We are excited to announce that our new Weekly Dispatch Board will be available for Early Access starting May 2024.The new capability offers a seven-day overview of job appointments and technician schedules along with an enhanced Jobs Tray, for impro...
Feedback request for New Jobs Tray Design within the Weekly Dispatch Board
Hi everyone!The Dispatch Product team is working on a new Jobs Tray design within the Weekly Dispatch Board and we would love your insights and feedback on the design. The exercise will be brief – less than 10 minutes to complete. You will work with ...
Dispatch Screen - Addresses
Good morning Has anyone else been experiencing problems since the last update with not seeing addresses displayed on the booking? I understand someone else had suggested having the postal codes/zip as well, but now that is all I'm seeing. Is there a ...
When scheduling a new job which overlaps with already existing one we receive a warning banner aski
Scheduling a Job, you look at the Dispatch Tab and find a date that looks like it will work, because there is time available there, you enter all of the details and Save, then you get a Pop Up Bubble warning that the Technician is already assigned to...
cancelled calls
Is there a way to make the cancelled calls red or greyed out when you are on the customers account? We have to click in them and see that the call was cancelled. It would be GREAT if you could tell if the call was cancelled before clicking into the c...
Interested in providing feedback on the Dispatch board's upcoming Weekly view?
Hello ST Community!I am a user experience researcher with ServiceTitan, working on an upcoming feature for the Dispatch board.Currently, we're testing designs for the new Weekly view and we'd like some user feedback to provide some direction.I have a...
Issue with Dispatch - Refreshing Data at sign-in
Hey, we're having an issue with a couple employees where when they first go to sign in to ST, they land on dispatch and are met with the screen saying "Refreshing Data," continuously. Then they'll have to sign out and back in before they see the corr...
