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Benchmarks for system replacement estimates sold on site vs accepted later

tjohns
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Less that 40% of our replacement estimates are closed on site and almost half of our estimates are emailed to the customer and accepted on line at a later date. How are your customers buying from you? 

3 REPLIES 3

dorobcp
ServiceTitan Certified Provider
ServiceTitan Certified Provider

@tjohns are you looking for an opinion from other shops? Or is this meant to be a ST functionality question? @LBabayan , this may have been misdirected

tjohns
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

The functionality is great. I was wondering if others are closing most of their replacement estimates on site or via e-sign. We are closing less than 40% of our sales on site. 

LBabayan
ServiceTitan Certified Provider
ServiceTitan Certified Provider

Welcome to the Community and congrats on your first post, @tjohns 🎉

Great question! Let's see if one of our Estimates experts @dorobcp has suggestions for benchmarks for system replacement estimates sold on-site vs accepted later.