New Customer & Location Look

Everyone in our office has made it a point that the new look is not to their liking. Some parts are useful like the side menu but some I will say will take some getting used to. It does give us the option to go back to the old design but what is not ...

jaquelin by ServiceTitan Certified Administrator
  • 3 replies
  • 2 kudos

Change order of Opportunity Follow up estimates

I reached out to ST tech support and was told this feature was currently unavailable. But I would like to know if the ability to rearrange "Opportunity Follow-Ups" could be added. Because, as it currently stands when I build estimates for a customer ...

Resolved! Sold Estimates

Is there a way to set up notifications when estimates are sold? While setting everything up and watching endless training videos I don't remember seeing anything about sold estimate notifications. I have customers calling me WEEKS after accepting an ...

BrieH by New Contributor
  • 2 replies
  • 1 kudos

Sales Reps

How do you set up Sales Reps in Service Titan other than like a technician? I am trying to figure out a way for our sales reps to use ST for estimates and I like the proposal and have built several for them to use. The problem we run into is they go ...

ladams76 by New Contributor III
  • 5 replies
  • 4 kudos


Is there a way to write an estimate and send to a customer without booking a job? Ex. We have a regular wholesale customer who just wants a quote for some items. In the past ive just texted him the pricing, but would like to get something formal so t...

Question regarding estimates

Hi fellow ST team! When we mark an estimate as dismissed, can the customer still view the estimate and choose to accept it? Will they have access to it at all? Thanks for any help!

Template functionality.

When creating estimate templates, there is no way to move items within the estimate up or down your list of items. The big difficulty in this is when you duplicate the estimate and want to change an item, it adds the item to the bottom of the estimat...

IDEA ALERT! In need of votes... dismissed estimates

COMMUNITY-I-2294 It's kind of annoying trying to track down or revisit an old estimate once it is dismissed. If you go out on a job and offer estimates, and they all get dismissed, NONE of them show on the job in the office. It looks like no estimate...

Preventing fraud on invoices/estimates

In the same way that Service Titan has safeguards in place if a tech using a tablet wants to change an invoice or estimate after a signature has been obtained for the estimate/invoice, the office/dispatch interface should not be able to simply change...

josh_d by New Contributor
  • 1 replies
  • 0 kudos