05-13-2022
02:13 PM
- last edited on
05-03-2023
01:19 AM
by
LBabayan
A customer can accept and sign an estimate online however the online estimate link does not allow a customer to make a deposit for the work. ServiceTitan should give customers the ability to make a deposit for their estimates online when they accept and sign the quote. Currently the only way they can make a payment online is if the invoice link is sent to them. A lot of companies practice for larger jobs is a deposit is required prior to booking the work which would make this a more streamlined process.
03-27-2025 08:45 AM
This would be an amazing feature to have. In order to collect a deposit online, we had to book the job and send them the full invoice from that job to make a payment on that invoice, I had to turn on partial payments in my settings before doing this. Then for the deposit to be on the customer and not the invoice, I had to manually unapply the payment from the invoice and apply it to the customer profile. It worked. But it should not have to be this complicated.
05-13-2022 02:31 PM
Have you voted for it on the Ideas page? https://community.servicetitan.com/t5/Ideas/bd-p/ideas
03-27-2025 08:33 AM
this link does not work