10-26-2023 03:32 PM
Does anyone know how to pull a report with the average response time on chats? I know it's a feature in Titan Advisor, but I'd love to have a scheduled report so the CSR can see it on a daily basis and make it a goal to lower that number.
Thanks all!
11-09-2023 05:33 PM
Here is someone else's idea for the same thing if you all want to go vote for it: https://ideas.community.servicetitan.com/ideas/COMMUNITY-I-994
10-27-2023 07:48 AM
I would vote for this!
10-26-2023 05:34 PM
That would be interested in that as well! You could create an idea and share the link here with us so we can upvote it!
10-26-2023 04:32 PM
One idea for decreasing your average response time is turning on an autoresponder for after-hours chats. (It counts as a response!)
11-09-2023 05:31 PM
We've done this already, but good call!
10-26-2023 04:31 PM
I think I also answered you on Facebook, but the short answer is no. I've asked for it since TitanAdvisor was in beta!
