General Office

UPDATE: Survey is closed. Feedback Needed: Which logo design is most "premium"?

CLOSING SOON! Thanks to all who provided feedback! We have a quick poll for feedback on 3 different logo ideas they are working on for "Pro" product experiences. Follow the link to the logo choices and answer a few questions. This should take less th...

What are your top 3 KPIs for tracking service techs and comfort advisors?

I'll go first (I'm strictly HVAC right now but I'd love to hear about all trades!): Service techs: Average ticket on opportunity jobs, conversion rate, leads set Comfort Advisors: Average ticket, close rate, options per opportunity I'd love to know w...

We need HR Pro to be invented!! GO VOTE!

COMMUNITY-I-2018 Can we get an HR platform on the road map if its not already??!! Employee time off tracking, SOP, employee files, handbook, onboarding, offboarding and all that jazz!!! Maybe strike up a deal with Bamboo HR since we just signed on wi...

Attaching documents to technicians' profiles

A way to add PDFs to a technician's or employee profile would be great. Ways to add evaluations, copies of licenses, etc.

Commercial based forms input?

Some background before the question. As stated we are a commercial based HVAC-R company. Our techs go out to sites and do service calls. Being commercial most of the time the work needed to fix the equipment needs to be quoted to a corporate company ...

Copy and Pasting Customer Info.

Is there an option to copy and paste customer contact info without it becoming garbled and out of order?I find it is difficult to put info. into emails due to having to make adjustments to copied info. The text size, font, colors, are all different, ...

Resolved! Service Titan Sandbox Location

What is the name of the sandbox platform where you can play with service titan?

GOT THE UPDATE!!!

We got the update this morning!! I'm excited to play around with it....after ToolBox Live!

Customer Tag Option at Creation

We work with several programs that have different requirements. We tag the customer and location with the program type so our field guys know which protocols to follow. It would be nice to have the option to add tags when creating a customer. As well...

Was there any testing on the ST-62 update? what a dumpster fire

Normally, when I see a new update is ready for Service Titan, I honestly get excited, but holy cow what the heck went wrong with ST-62? On paper the changes seem great, but I am not exaggerating when I say that this update has made using Service Tita...

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UPDATE: Survey is closed. Feedback Needed: Which logo design is most "premium"?

What are your top 3 KPIs for tracking service techs and comfort advisors?

We need HR Pro to be invented!! GO VOTE!

Attaching documents to technicians' profiles

Commercial based forms input?

Copy and Pasting Customer Info.

Resolved! Service Titan Sandbox Location

GOT THE UPDATE!!!

Customer Tag Option at Creation

Was there any testing on the ST-62 update? what a dumpster fire

Adding tags for new customers/location in booking ...

What to Do When Multi-User Mode Not Working in QB ...

Work Flow Office HVAC and Plumbing

Canadian users unite! 🫎 🦫 🍁

Such a Happy Morning!!

Feedback on Service Titan Platform and Communicati...

Zone Calendar for Appointment Tracking

Training Mode Unlocked

Technician Business Unit

Purchase Order