Dispatcher Goals

New Contributor III

Good Morning,

I am not a dispatcher however I am looking for what everyone suggests or follows for dispatchers.  Do you have goals such as they need to call 40 customers a day and try to get them booked?  We are hoping to add some guidelines and some stability to our dispatch position and hope to get some goals/rules/guidelines put into place to help with this.

Thank you!


ServiceTitan Certified Provider
ServiceTitan Certified Provider

Hi @dianam8686 - one main and most common goal for dispatchers is getting the right tech to the right job as the revenue and conversions will follow. You can set your team up for success by using technician skills and tying them into job types! Interested to see what others respond as well 🙂

Sheena @ NiFT

Thanks, we may need to try that out.