Loss of information when batching/exporting.

[sheilaj]

Does anyone else have loss  of information when batching/exporting invoices/payments. The service location no longer creates or matches invoices to that location.  It puts everything in the parent company.  It doesn't carry over payment terms. email addresses. Doesn't match/apply payments.  it strips all the important information. 

[sheilaj]

I have mentioned this to Service Titan support multiple times for a long time now.  I either get "they don't deal with that side of things" or "they will open a ticket / escalate it to be looked at" it never gets looked at.  I don't have confidence that it will be resolved.

[sheilaj]

I have mentioned this to Service Titan support multiple times for a long time now.  I either get "they don't deal with that side of things" or "they will open a ticket / escalate it to be looked at" it never gets looked at.  I don't have confidence that it will be resolved.  

[LBabayan]

Hi @sheilaj, 

It’s sad to hear that you’re experiencing a loss of information when batching/exporting invoices/payments. I have forwarded the details you provided to our team of technical specialists, and your case is currently under review. The specialist will get in touch with you soon.

[tarekdew]

Was the technical specialist able to provide a solution? I see that it was escalated as you mentioned, but not able to find the solution.

[sheilaj]

No.  They did not fix it.