Are there any service titan reps here? Is ST looking at expanding its commercial customer base?
I love the idea of the community and love the idea of the upvoting to help mold ST from the users needs. The problem I see is the commercial side of things. The up voting doesn't work for us commercial companies. I don't know the actual percentages but lets say 85% of ST users are residential based. Then commercial recommendations don't stand a chance at enough votes in the community since it wont help 85% of the existing customer base.
Some examples of residential based ST that is a pain in commercial work:
Estimates, 75% of all service calls have to have the repairs that are needed quoted to the customer who isn't on site. When the estimators are doing the quote you have to open the different tabs (materials, tasks, equipment, etc) select one thing then open the tab again find another thing etc, etc. Why cant we just open the material tag and select multiple items so we save a ton of time. We have multiple estimators in the company working on quotes all day long. I would be scared if I looked at how many times a day our company has to open the tabs when each one is opened between 5 and 20 times per quote.
Customer portal, What a great idea! Too bad commercial invoices aren't completed fully at the close of the job because of national account requirements, and adding pricing for obscure parts. How about commercial customer portal options?? One that shows all work orders and not invoices at the close of the job and all estimates can also be attached so the customer that has 30 or more locations can visit one site and see all his work orders and open quotes and what's going on at his sites? That would be worth its weight in gold for our customers and us!
Where do we pitch these simple little commercial based changes that are needed where they will actually get traction and be addressed???
