Transcript for phone calls

Miranda
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

If you haven't already, please vote for this idea! It's not my idea, but it would be such a time saver both on the office and field side! Sometimes there are just a few details that you want from a call and you have to listen to the entire thing. 

Transcript option for Calls | ServiceTitan Community Ideas


Miranda Hufford, Office Manager @ Red Barn Service, LLC
14 REPLIES 14

YellowTruck
New Contributor

This is a great idea I think about all the time.

BayleeR
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Got my vote in! 🙂 

Miranda
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Much appreciated!


Miranda Hufford, Office Manager @ Red Barn Service, LLC

BayleeR
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

My pleasure! 

KhianaKlatt
Valued Contributor

I voted for this btw. Thanks for sharing!!

Khiana Klatt
CSR ServicePlus Heating and Cooling

Miranda
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Thank you so much for your vote!


Miranda Hufford, Office Manager @ Red Barn Service, LLC

KhianaKlatt
Valued Contributor

This would be a game changer for sure! We use Dialpad for our transcripts currently but they aren't always accurate either. I'd love to see this feature in ST directly. It would be a y'all moment for sure!

Khiana Klatt
CSR ServicePlus Heating and Cooling

Miranda
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

It would be hard to get it 100% accurate, but it would at least be an improvement! Definitely a y'all moment!


Miranda Hufford, Office Manager @ Red Barn Service, LLC

JessicaSmith
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Voted! I thought I was getting this with phones pro (and I kind of did- if I go to dialpad and search for the call I can see it but it's not linked to the job).


Jessica Woodruff Smith, LadyTitans Co-Founder & Process Manager at AirWorks Solutions