Merging a location to a new customer - help please -

[trhoades14]

Morning!  We need assistance merging a location to a new customer, it is showing up correctly in one screen but not reflecting on the invoice under the new customer.  Can someone give me a quick answer?  Please do not send me a video link LOL... Thanks!

[RandiThompson]

Did you already have a job booked and then changed the customer? If so you will need to click on the edit pencil on the job and change the customer. 

[trhoades14]

Thank you, yes we did that but the old customer is still showing on the invoice as the "bill to", it won't update.

[RandiThompson]

Is there already a payment applied? 

[trhoades14]

Good morning, yes a payment had been applied.  I was able to unapply and remove the task from that invoice and I created a recall appointment in the correct customer and created an invoice there to apply the payment. The solution ST sent me was not a resolution for us.