I have a new tech that has reported that he SOMETIMES can see jobs/non-job events on his app. This morning he had a non-job event added by one of our dispatchers but was not able to see it. I deleted it and readded it and it appeared on his mobile app.
I had other dispatchers add a test event but nothing shows up for him just the one I added.
Hi @jaquelin -- is this only happening to this specific tech? If not, I recommend you go to settings>payroll>timesheet codes and confirm how your non-job events are set up. There is a specific field on the nje called "Technician Visibility" and you mentioned he "sometimes" sees them. It could be set for visibility only when tech is scheduled. Let me know what you find! See snippet below for visual.
