We've reached out to ST support but no one was able to help us, so I'm hoping maybe someone on here will have an idea.
We're losing points for a few things that we're doing daily, and we're not sure why:
1. Dispatch selecting specific Business Units to filter the view of our Dispatch board
2. Dispatch viewing Chat History with our technicians'
3. Dispatch filtering Job Type
We've been struggling to figure this out for a while, so any help is appreciated!
Also, please let me know if I'm missing specifics to better explain.