Liz_Isenburg
New Contributor II
since ‎09-25-2023
‎04-26-2024

User Statistics

  • 12 Posts
  • 0 Solutions
  • 10 Kudos given
  • 10 Kudos received

User Activity

New Leadership Role

03-26-2024
Hi there! Liz here from Redlands and Henry Bush Plumbing Heating and Air Conditioning. I have newly stepped into a title of CSR and Dispatching Supervisor and to be honest with you it is exciting but also daunting. I want to be sure that my team feel...

New Leadership Role

03-26-2024
Hi there! Liz here from Redlands and Henry Bush Plumbing Heating and Air Conditioning. I have newly stepped into a title of CSR and Dispatching Supervisor and to be honest with you it is exciting but also daunting. I want to be sure that my team feel...

Map 2.0 features

11-10-2023
Hello! I am working on trying to better understand the Map 2.0 functions. What does the "optimize" button do? Does it automatically make adjustments to the dispatch board or just provide suggestions of who to send to which calls next through the Map ...

Hello!!

11-07-2023
Hello everyone! Liz here from Redlands, CA. I'm looking forward to learning about what's to come and work on becoming fully integrated. It's great to be a part of such a great community!

Automated report for pulling call metrics

09-25-2023
Hello, I am curious if there is some way to generate a report that pulls call recordings at random for the purpose of reviewing them for training purposes. For instance- the calls would have time length parameters and call reasons and CSRs that would...
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