Turn off payment confirmation text messages

New Contributor II

Hi everyone - wondering what setting needs to be changed to turn off these payment confirmation messages? Our technicians do not need these notifications. 

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ServiceTitan Certified Provider
ServiceTitan Certified Provider

@msjewell23 Check your Alerts under Integrations in Settings. https://go.servicetitan.com/#/Settings/Alerts

Madison Moritz

Thanks for the response! I am seeing that we only have alerts set up for customer chats, which go to CSR employees, not the technicians receiving the payment alerts. 

ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

If you dont have alerts set up, the other area you will want to check is in the settings as you may have their emails in there for alerts when customers online.

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Element Mist

Thanks for the feedback. In this section, I'm only seeing our bookkeeper listed for payment notifications. About 5 (of 20) technicians get these text notifications. I can't find anything checked in technician settings either!