Warranty claim process

michael21
Contributor III

Hey @sammousa, I completely agree with the point you made in the ideas section relating to a lack of a workflow to handle warranty transactions.  If you go to the ideas section and lookup idea "COMMUNITY-I-570", there is a suggested way to handle warranty returns.  Check it out and, if you like it, vote for it so that Service Titan will begin paying more attention to this process.

Mike M CPA & Operations in KC, (go Chiefs)
1 ACCEPTED SOLUTION

BCN
Community Moderator
Community Moderator

Hang tight. There is a warranty parts workflow currently in the late stages of development

View solution in original post

7 REPLIES 7

Eric1
New Contributor

Have there been any features added? We are having a heck of a time keeping track of our warranty claims, and jobs awaiting warranty parts

reneem
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Did the Warranty updates ever come out? Was this the Returns stage revise that you are talking about @BCN ?

Renee Lenox - Service Specialties Inc. | LadyTitans Board Member

michael21
Contributor III

That's good to know @BCN, I'll look forward to it.

Mike M CPA & Operations in KC, (go Chiefs)

BCN
Community Moderator
Community Moderator

Hang tight. There is a warranty parts workflow currently in the late stages of development

LeonWright
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Be still, my heart!

tpirkle
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Hey I saw you at Profit Launch and we played rock paper scissors. Just came across this post and thought I'd say howdy! 👋

LeonWright
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Hey!!  You are a fierce competitor!  Congratulations on the HUGE win 😉