Completed Recurring Service Event Showing "Not Attempted"

vtadros9
New Contributor II

Frequently, completed Recurring Service Events are showing as "not attempted" once a job is done. The job has been scheduled from the recurring service event and properly completed. Why would this happen? Does it show "not completed" if something was removed from the invoice template? This is frustrating as much of our work is recurring service.

We do not use membership contracts or automatically schedule recurring events. We schedule them manually when a customer calls in.

3 REPLIES 3

JessicaSmith
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Yes- if you remove the deferred revenue tasks from the invoice it will take it back to not completed.


Jessica Woodruff Smith, LadyTitans Co-Founder & Process Manager at AirWorks Solutions

Do you know if this can be turned off? This doesn't work for us and is causing extra work. 

JessicaSmith
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

This is its intended functionality if you are using deferred revenue and can't be turned off. If you are NOT using deferred revenue, talk to your CSM about options. I've never not used deferred revenue so I'm not sure about that part!


Jessica Woodruff Smith, LadyTitans Co-Founder & Process Manager at AirWorks Solutions