Disable the Job Survey Technician Ratings

[cnafzige]

We use job completion survey automatic text messages, but we do not ask customers to reply with a rating of 1 to 5, or 1 to 10. (Rather, we direct them to leave us a review on Google, Angi, etc.) However, if a customer happens to send us a text message that includes a number, ST automatically assumes that it is a review and assigns the number of stars to the technician. Or worse yet, if a customer replies with an invalid number, ST sends a confusing automatic reply. See screenshot below. We would like to be able to completely disable this feature until we are ready to use it.

[Upwork1]

Correct, actually to be able to send request reviews through service titan you would need to pay them an extra service for a review management pro feature, surveys are just a workaround, great bummer but it is what it is. I guess paying for third-party software would be cheaper than their review management pro feature.

[cnafzige]

I suppose that would solve the problem, though at an additional expense. But even if we were using the survey feature, and a customer includes a number in any text communication, it would still generate that confusing auto-reply. It seems silly to pay this much for Service Titan only to have to turn off one of their features and pay for another service just to avoid confusing the customer.

[Upwork1]

Just go to Settings Customer notification uncheck the surveys. You could use chiirp or podium to request reviews.

[celiachurch01]

I second CHIIRP for this. Really nifty since it can filter based on job type, business unit, technician, or other criteria.