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Removing Tags That Shouldn't Be Attached

suem
New Contributor II

Tags.png

For the last few months, when our installers complete any installation job, 3 tags that had not been applied to the job, suddenly show up without any interaction from the person completing the job.  Inspection, Agreement Visit, and Home Sale Inspection should not attach to any install job, which mean that we have to go into the job after it's been completed to remove them manually.  Easy enough, but shouldn't be necessary.  What settings need to be changed in order to prevent this from happening?

Thanks!

3 REPLIES 3

MirandaMel
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Also check your forms for the job...they might have a tag attached to them when the job is completed.

 

Miranda Melnychuk, RSE
Acclaimed! Heating Cooling and Furnace Cleaning

suem
New Contributor II

That was it!  Thank you 👍

MPEService
New Contributor III

Tags can auto-populate based on settings in the Business Unit or Job Type. I would look in Settings for each of these and see if there is anything in the "Tag" field. 

MPEService_0-1711747430472.pngMPEService_1-1711747455430.png

Let me know if you need more help finding this!