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Triggers for Forms - by Customer

I have customers who have specific forms that must be filled out during certain job types. I wish we could use the trigger feature to make sure these forms are filled out. Right now we are not able to use a trigger for a specific customer. This would...

bm_racha by ServiceTitan Certified Administrator
  • 222 Views
  • 0 replies
  • 0 kudos

Large Job Lists

Wondering if anyone has any ideas on job checklists for large projects. Looking for something that multiple techs can all access to see what all has been done/still needs to be done

nataliec by New Contributor
  • 660 Views
  • 0 replies
  • 1 kudos

Reset, Edit or Delete a Form inside Jobs

We have a government form that needs to be filled out for every job. Recently, someone edited the form’s conditional logic, which caused errors in several jobs. We've since fixed the form, but the jobs are still showing the old, buggy version. How ca...

Photo capyure

Is anyone else having issues with the photo capture option? I have several techs that are having issues with the link Service titan sends to upload photos they have taken with their phones.

vwiggins by New Contributor II
  • 2219 Views
  • 3 replies
  • 0 kudos

Removing Tags That Shouldn't Be Attached

For the last few months, when our installers complete any installation job, 3 tags that had not been applied to the job, suddenly show up without any interaction from the person completing the job. Inspection, Agreement Visit, and Home Sale Inspectio...

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suem by New Contributor II
  • 2189 Views
  • 3 replies
  • 0 kudos

Serial #s on install jobs being deleted

Anyone having issues with install jobs, when the techs close out the job, it prompts them to delete the equipment before closing out? The office puts the equipment, model and serial #s, on the invoice for install jobs, but then the techs have to dele...

klukas by New Contributor II
  • 1220 Views
  • 0 replies
  • 0 kudos

Non Managed Techs & Mobile App

Hi Everyone, We are currently rolling out non-managed technicians on the ST Mobile App. I am curious to see how others are using this feature, being that they cannot complete a job without a managed tech assigned to the job. Is there a work around ? ...

Generate summary with ti

It has been great using the enhance with ti option on the office side for invoice summary. In the event that the office staff is on the other line or unavailable to the technician while they are completing job summary is there a way for the technicia...

Add Job# in the Work Order PDF

Hello, It would be very beneficial to add a Work Order# field next to the Date field in the Work Order PDF file. This number will correspond to the Job#. We complete more than one services on the same date at the same location, so property managers a...

dkote by New Contributor
  • 961 Views
  • 0 replies
  • 0 kudos

Techs automatically clocked out for the day

Since the latest update, we are having an issue with some of the techs being automatically clocked out for the day when they mark their last job as done. Our company pays for drive time so we have the techs manually clock in and out, as well as dispa...