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Update Invoice Details

suem
New Contributor II

After an install has been completed, I go back to file rebates for our customers.  Part of that filing process is to add the model and serial numbers, along with the AHRI number to the invoice.  I'm finding now that I cannot do that once the invoices have been batched and exported.  I can chose the Update Invoice Details option on the invoice, and paste new information to it, but the Save function has been disabled.  This is causing an inconvenience, because now, in addition to saving a copy of the invoice, and a copy of the AHRI certificate, I now have to add that information to the job summary, then screen shot it, to save.   Please, please Please restore the ability to update the invoices after they have been batched.

2 REPLIES 2

MirandaMel
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

This might be due to accounting periods in the latest update.  If you look on the top left of the invoice...if it says "Closed" under accounting period then you will need to reopen the period.  Even if you have turned off accounting periods, you will need to reopen the month (even if it shows open, click it and click on open).  I was having the same issue and support gave me this fix and it worked.

Miranda Melnychuk, RSE
Acclaimed! Heating Cooling and Furnace Cleaning

suem
New Contributor II

So the accounting period shows as open on the accounting page, but it still shows closed on the invoice, and I'm still not able to update the invoice details. 😕